Safety & care
Your Pet's Safety Comes First
Every pet is different. Before accepting a visit, we ask thoughtful questions so we can care for your pet safely and responsibly.
Our Care Promise
We care for pets with patience, kindness, and common sense. Before confirming a booking, we review your pet's temperament, size, leash behavior, special care needs, and comfort with new people. If a visit doesn't feel safe for the pet or for us, we'll be honest and decline the booking.
What We Accept
- ✓Friendly dogs
- ✓Cats
- ✓Other friendly pets we're comfortable caring for
- ✓Drop-ins, walks, feeding, water, litter refreshes, playtime, and vacation visits
What We Don't Accept
- ×No reptiles
- ×No aggressive pets
- ×No pets with biting history (unless fully discussed and accepted)
- ×No dogs with serious leash-pulling concerns (unless discussed first)
- ×No medical care beyond simple instructions (unless agreed in advance)
Meet-and-Greet Recommended
For new families, we recommend a quick meet-and-greet before the first visit. This helps us learn your pet's routine, personality, and care instructions while making sure everyone feels comfortable.
Emergency Information
For vacation care or multiple visits, we may request an emergency contact and vet information so we know what to do if something unexpected happens.
Ready to tell us about your pet?
Tell us about your pet and the care you need. We'll review your request and follow up with next steps.